Hong Kong International Airport (HKIA) celebrated its 20-year anniversary on 18th July. As part of the celebration, a series of special awards were presented to airport business partners and service providers in recognition of their continuous contributions at the airport throughout the years.
Lagardere Travel Retail Greater China was awarded the Best Company for Customer Experience. We also received Hong Kong International Airport 20th Anniversary Special Awards. 19 staff received individual appreciation on customer service excellence and outstanding performance in service.
The series of awards that we received from HKIA, including the CSR awards from Hong Kong SAR government that we received in March, fully recognize our commitment in providing a pleasant airport experience for passengers and making positive contributions to the community in which we operate.