Planet
We are reducing the environmental impact of our operations, cooperating whenever possible with Landlords, Brands, and Suppliers to achieve ambitious industry goals.
Corporate Social Responsibility
As a Travel Retail operator serving hundreds of thousands of passengers every day, we must adapt the way we do business in order to contribute to building a more sustainable industry.
Our CSR strategy, PEPS (Planet.Ethics.People.Social), is aligned to the global stakes the travel retail industry is facing and is at the heart of our strategy and decision-making. It is articulated around 4 pillars underpinned by 12 tangible commitments which all relate to one of more of the UN’s Sustainable Development Goals.
In 2025, we established a new and ambitious roadmap, building on our previous progress and commitment to accelerate our efforts to reduce our environmental impact and create a greater positive impact on the communities we serve. We have set clear targets to measure the progress made towards fulfilling our commitments. These are fully aligned with our stakeholders’ needs and expectations and are monitored and communicated on a yearly basis in the Lagardère Group extra-financial reporting. Among our key commitments on direct emissions, we cover 100% of our electricity consumption in all operations with electricity from renewable sources since the end of 2023 (scopes 1 and 2). On our indirect emissions, we are committed to a 25% absolute reduction in carbon emissions on our Scope 3 by 2030 (from a 2024 base year), aligned with SBTi requirements. Discover our CSR Journey here and our 3R's strategy here.
Planet
We are reducing the environmental impact of our operations, cooperating whenever possible with Landlords, Brands, and Suppliers to achieve ambitious industry goals.
To reduce our environmental footprint and increase the sustainability of our operations, we are committed to:
- Reducing carbon emissions contributing to ambitious industry targets
- Reducing waste
- Promoting responsible packaging and disposables
Our 2025 targets:
- 100% of countries have waste measurement systems and waste reduction initiatives in place
- 100% of countries have switched to responsible consumables
Targets for outlets selling water bottles:
- All stores have an alternative to single-use plastic water bottle by the end of 2024
- Accelerate switch of single-use plastic water bottle to 100% RPET, at least 3/4 will be 100% RPET by the end of 2025
Ethics
We are promoting ethical business practices and supporting Brands and Partners who contribute to a responsible offer.
In order to demonstrate the highest ethical standards, we are committed to:
- Developing local food and products sourcing
- Promoting responsible products and ingredients
- Cultivating ethical behaviour
Our 2025 targets:
- 100% of suppliers have signed our responsible supplier charter
- 100% of new staff and risk populations receive anti-bribery training
- 100% of eggs purchased for our restaurants are cage-free (as of end of 2024, 68% of the eggs purchased globally are cage-free)
Find out our 2026 Animal welfare progress report
Ethics
We are promoting ethical business practices and supporting Brands and Partners who contribute to a responsible offer.
People
We are offering our People an inclusive and stimulating work environment where everyone can thrive.
We place people at the heart of our strategy and we want to be recognized as the most attractive employer in the travel retail industry. We are committed to:
- Ensuring security and well-being at work
- Promoting employee engagement
- Fostering diversity and equal opportunities
Our 2025 targets:
- 100% of countries run employee engagement surveys & implement staff initiatives
- 50-50 gender balance within Top Executive teams
- 100% of managers receive diversity & inclusion awareness training
People
We are offering our People an inclusive and stimulating work environment where everyone can thrive.
Social
We leverage our global capabilities to best serve the local Communities wherever we operate.
We are committed to:
- Supporting local communities
- Encouraging and facilitating volunteering
- Leveraging our network to make donations
2025 targets:
- 100% of countries have developed initiatives to support local communities
- 100% of countries have developed an employee volunteering program
- 0,5% of earnings before interest and taxes (EBIT) are donated
Social
We leverage our global capabilities to best serve the local Communities wherever we operate.
